Philip Burgess

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UX Research Leader

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Join date: Nov 29, 2025

About

I’m Philip Burgess, a UX Research leader with over 18 years of experience building, scaling, and leading research practices across enterprise organizations. I specialize in UX research strategy, ResearchOps, measurable UX impact, and the thoughtful integration of AI into research workflows.

Through UXResearchBlog.com, I share practical frameworks, lessons learned, and real-world insights to help researchers and leaders move from insights to outcomes—bridging qualitative understanding with business impact, clarity, and trust.

Posts (533)

Feb 28, 2026 ∙ 3 min

How to Operationalize Ethics in UX Research

Ethics in UX research is more than a checklist or a set of guidelines. It shapes how researchers interact with users, handle data, and design experiences that respect human dignity and privacy. Yet, many teams struggle to move from abstract ethical principles to practical actions. This post explains how to operationalize ethics in UX research, turning values into everyday practices that protect participants and improve research quality. How to Operationalize Ethics in UX Research Understand...

Feb 28, 2026 ∙ 3 min

Understanding Desk Research in UX Research and Its Importance

User experience (UX) research aims to create products that meet users’ needs effectively and enjoyably. One key method in this process is desk research , a foundational step that helps UX professionals gather valuable information without direct interaction with users. This post explains what desk research is, why it matters, and how it fits into the broader UX research landscape. Desk research What Is Desk Research in UX Research? Desk research, also known as secondary research, involves...

Feb 26, 2026 ∙ 3 min

How to Design UX Metric Dashboards That Teams Actually Use

Creating a UX metric dashboard that teams rely on can be challenging. Many dashboards end up ignored because they are cluttered, confusing, or fail to provide meaningful insights. The goal is to build a dashboard that not only tracks user experience effectively but also encourages regular use by different team members. This post explores practical steps to design UX metric dashboards that become an essential tool for your team. UX Metric Dashboards Understand Your Team’s Needs Before...