What Hiring Managers Actually Look for in Entry-Level UX Researchers

By Philip Burgess | UX Research Leader

Breaking into the field of UX research can feel overwhelming, especially when job descriptions seem vague or overly broad. Hiring managers often seek specific qualities and skills that go beyond academic credentials or a polished portfolio. Understanding what truly matters to them can help entry-level UX researchers stand out and land their first role.

A UX researcher reviewing user feedback notes on a whiteboard

Clear Understanding of UX Research Fundamentals

Hiring managers expect candidates to have a solid grasp of basic UX research methods. This includes knowing when and how to use qualitative and quantitative techniques such as:

• User interviews

• Usability testing

• Surveys and questionnaires

• A/B testing

• Data analysis

  
  

For example, a candidate who can explain how they conducted a usability test, what insights they gathered, and how those insights influenced design decisions will impress more than someone who only lists methods without context. Demonstrating practical knowledge through case studies or projects is key.

Strong Communication Skills

UX research is about uncovering user needs and sharing those findings clearly with designers, product managers, and developers. Hiring managers look for candidates who can:

• Write concise, actionable reports

• Present findings confidently to diverse teams

• Translate complex data into simple insights

  
  

Entry-level researchers should practice storytelling with data. For instance, instead of just presenting statistics, explain what those numbers mean for the user experience and product goals. Clear communication helps teams make informed decisions faster.

Curiosity and Problem-Solving Mindset

A genuine curiosity about user behavior and a desire to solve problems are traits that stand out. Hiring managers want researchers who ask thoughtful questions and dig deeper rather than accept surface-level answers. This mindset drives better research outcomes.

Candidates can show this by describing how they identified research gaps or adjusted their approach based on unexpected findings. For example, if a user interview revealed a surprising pain point, a strong candidate would explain how they explored that further to uncover root causes.

Close-up of a notebook filled with UX research notes and sketches

Ability to Work Collaboratively

UX research rarely happens in isolation. Hiring managers value candidates who can work well with cross-functional teams. This means being open to feedback, adapting research plans based on team input, and aligning research goals with business objectives.

Entry-level researchers should highlight experiences where they collaborated with designers, developers, or product owners. Even academic projects or internships can demonstrate this skill. For example, explaining how you incorporated designer feedback to refine a usability test shows teamwork and flexibility.

Basic Knowledge of UX Tools and Software

While deep technical skills are not always required at entry level, familiarity with common UX research tools helps candidates hit the ground running. Hiring managers often look for experience with:

• Survey platforms like Google Forms or SurveyMonkey

• Usability testing tools such as UserTesting or Lookback

• Data analysis software like Excel or basic SPSS

• Wireframing or prototyping tools like Figma or Sketch (for collaboration)

  
  

Mentioning hands-on experience with these tools in your resume or interview adds credibility. For example, describing how you used UserTesting to gather remote user feedback shows practical skills.

Attention to Detail and Ethical Considerations

Good UX research depends on accurate data collection and ethical treatment of participants. Hiring managers want researchers who pay close attention to detail and respect user privacy.

Candidates should be prepared to discuss how they ensure data quality, avoid bias, and protect participant confidentiality. For example, explaining how you anonymized user data or obtained informed consent during research signals professionalism.

Willingness to Learn and Adapt

The UX field evolves quickly, and entry-level researchers must show they are eager to grow. Hiring managers appreciate candidates who seek feedback, pursue continuous learning, and adapt to new tools or methods.

Sharing examples of recent courses, workshops, or self-driven projects demonstrates this. For instance, mentioning that you completed a course on remote usability testing during the pandemic shows initiative and adaptability.

Practical Tips to Stand Out

• Build a portfolio with real or simulated projects that showcase your research process from start to finish.

• Practice explaining your work clearly and confidently, focusing on impact rather than just tasks.

• Network with UX professionals to learn about industry expectations and get referrals.

• Volunteer for research opportunities or internships to gain hands-on experience.

• Stay updated on UX trends and tools through blogs, podcasts, and online communities.