User experience (UX) research aims to create products that meet users’ needs effectively and enjoyably. One key method in this process is desk research , a foundational step that helps UX professionals gather valuable information without direct interaction with users. This post explains what desk research is, why it matters, and how it fits into the broader UX research landscape. Desk research What Is Desk Research in UX Research? Desk research, also known as secondary resear

By Philip Burgess | UX Research Leader User experience (UX) research shapes how products and services meet real user needs. When done well, it drives better design decisions, improves satisfaction, and boosts business outcomes. Yet many UX research efforts fall short because they lack a clear foundation. Building a high-impact UX research practice requires focus on five key pillars that guide every step from planning to delivery. This post breaks down those pillars and offers