Understanding how users interact with products is essential for creating meaningful and successful experiences. Designing user experience (UX) research methods helps uncover real user needs, behaviors, and pain points. This process guides teams to build products that truly resonate with their audience. This post explores practical techniques for designing UX research methods that deliver clear, actionable insights. Whether you are new to UX research or looking to refine your

Using research effectively can transform how designers and product managers (PMs) make decisions. Yet, many teams struggle to integrate research into their daily workflows. I’ve seen firsthand how coaching can bridge this gap, helping teams not only understand research but also apply it in ways that improve products and user experiences. In this post, I’ll share practical strategies I’ve used to coach designers and PMs to get more value from research. These approaches focus o

When it comes to UX research, sharing your findings clearly and effectively is just as important as the research itself. After all, what good is uncovering user insights if they get lost in a sea of notes or confusing reports? That’s where findings templates come in handy. They help us organize data, highlight key takeaways, and make recommendations that actually get acted upon. So, how do we create findings templates in UX that are both practical and engaging? Let’s dive in.

By Philip Burgess | UX Research Leader Creating a UX research repository is a smart move for any team that wants to make user insights accessible and actionable. Yet many repositories end up unused, cluttered, or difficult to navigate. The challenge lies not just in collecting research but in building a system that teams want to return to and rely on. This post explains how to build a UX research repository that truly supports your team’s work and encourages ongoing use. UX r

By Philip Burgess | UX Research Leader User experience (UX) research shapes how products and services meet real user needs. When done well, it drives better design decisions, improves satisfaction, and boosts business outcomes. Yet many UX research efforts fall short because they lack a clear foundation. Building a high-impact UX research practice requires focus on five key pillars that guide every step from planning to delivery. This post breaks down those pillars and offers

Clear communication of findings and recommendations is essential for any report to have impact. Without a well-organized template, important insights can get lost or misunderstood. A strong findings and recommendations template helps readers quickly grasp key points and take action based on the report. This post explains how to build a practical, easy-to-use template that improves clarity and usefulness in your reports. Structured report page with findings and recommendations

By Philip Burgess - UX Research Leader Delivering a Findings and Recommendations Report  is one of the most important responsibilities of a UX researcher. It’s not just about presenting data—it’s about telling a compelling story, driving action, and inspiring stakeholders  to make better design and business decisions. A report that wows doesn’t just sit in a folder; it shapes product roadmaps, sparks innovation, and earns credibility for the research team. 1. UX Research Find

User experience (UX) research is essential for creating products that truly meet users’ needs. Yet, many teams struggle to turn research findings into real changes. You might have seen this happen: after weeks of interviews, surveys, or usability tests, the insights sit in a report gathering dust. Why does this happen? And how can you make sure your UX research leads to action? This post explores common reasons UX research findings fail to get implemented and offers practical

Two decades in UX have taught me something simple but profound: while tools, technologies, and methodologies evolve, human principles never go out of style.  AI may reshape how we collect data, analyze patterns, and scale insights—but the fundamentals of great research remain deeply human. Here are the five principles I live by—and why they matter more than ever today. Five Principles of UX Research 1. Be Relentlessly Curious Curiosity is the fuel that drives every breakthrou