By Philip Burgess | UX Research Leader When I first started working in UX research, I quickly realized how time-consuming it could be to gather and analyze user data. Sorting through surveys, interviews, and usability tests often felt overwhelming. Then I began exploring how artificial intelligence (AI) could help me work smarter, not harder. Over time, I discovered practical ways to use AI tools that improved my research process and delivered clearer insights faster. If you

Discover how artificial intelligence is revolutionizing UX research, from automated data analysis to predictive user behavior. Learn best practices for combining AI's analytical power with human expertise.

By Philip Burgess - UX Research Leader Why Human-Centered Insight Still Matters in an AI-Driven World The rise of AI has sparked a wave of speculation across industries, and UX research is no exception. With machine learning models capable of parsing user behavior, generating personas, and even predicting design outcomes, it’s fair to ask: will AI replace UX researchers? The short answer? No. But the long answer is far more interesting—and essential for leaders navigating the