When it comes to creating a seamless user experience, understanding how users feel about your product is crucial. But how do we measure that feeling? Enter CSAT metrics in UX design —a powerful tool that helps us quantify user satisfaction and make informed decisions to improve our designs. In this post, we'll explore how CSAT metrics can transform your UX process, making it more user-centered and data-driven. Why CSAT Metrics Matter in UX Design User experience is all about

By Philip Burgess | UX Research Leader Customer Satisfaction Score (CSAT) is one of the most straightforward ways to measure how users feel about a product or service. For UX teams, CSAT offers a direct line to user sentiment, helping to identify what works and what needs improvement. But using CSAT effectively requires more than just collecting scores. It demands understanding its strengths, limitations, and how to integrate it into the design process. This post explores how