When I first started working on user experience design, I quickly realized how challenging it can be to identify where users struggle with a product. One method that helped me uncover these pain points was the cognitive walkthrough. To make this process easier and more consistent, I developed a cognitive walkthrough worksheet template . This tool has since become a staple in my usability testing toolkit, and I want to share how it can help you evaluate your designs more effec

By Philip Burgess | UX Research Leader Cognitive walkthroughs offer a powerful way to evaluate how users interact with a product or system. They focus on understanding the user's thought process as they complete tasks, helping designers spot usability problems early. This method is especially useful for improving software interfaces, websites, and other interactive systems where user experience matters. Person conducting a cognitive walkthrough on a digital interface What Is

By Philip Burgess | UX Research Leader Creating a product that looks good on paper is one thing. Making sure it works well for real users is another challenge entirely. Usability evaluation methods help bridge this gap by testing how actual people interact with a product. This process reveals issues that designers and developers might miss, ensuring the final product is intuitive, efficient, and satisfying to use. Understanding these methods is essential for anyone involved i