Receiving feedback that a company wants “someone more senior” can feel discouraging. It may seem like a rejection of your skills or experience, but this phrase often reflects more than just your qualifications. Understanding what lies behind this feedback and how to respond can turn a setback into an opportunity for growth and career advancement. How to Handle “We Need Someone More Senior” in UX Researcher Feedback What “We Need Someone More Senior” Really Means When hiring m

The job title “Junior UX Researcher” is surprisingly hard to find in the market. Many aspiring UX researchers wonder why entry-level roles with this exact title are scarce, especially when the demand for user experience professionals is growing. This post explores the reasons behind this rarity and offers practical alternatives for those starting their careers in UX research. Why “Junior UX Researcher” Roles Are So Rare Why Junior UX Researcher Roles Are Rare The Nature of UX

User experience (UX) research aims to understand how people interact with products and services to improve satisfaction and usability. One tool that often appears in this field is the Net Promoter Score (NPS). While NPS is widely used to measure customer loyalty, its role in UX research is sometimes misunderstood or underestimated. This post explores what NPS really means for UX research and how it can shape the way we design better experiences. NPS What is NPS and How Does I

Customer Satisfaction Score (CSAT) is a key metric that measures how satisfied customers are with a product, service, or experience. It provides direct feedback from users, helping businesses understand whether they meet expectations. For UX researchers, CSAT offers valuable insights that influence design decisions and improve user experience. This post explores what CSAT is, why it matters, and how it interacts with UX research to create better products. CSAT What Is CSAT an

User experience (UX) research aims to understand how people interact with websites and apps to improve usability and satisfaction. One powerful tool in this process is clickstream analytics . By tracking the sequence of clicks users make, clickstream analytics reveals detailed patterns of behavior that help UX researchers identify pain points, optimize navigation, and design better digital experiences. This post explains what clickstream analytics is, how it works, and why it

User experience (UX) research relies on clear, reliable ways to measure how users feel about a product or service. One tool that has gained attention for its effectiveness is the SUPR-Q, or Standardized User Experience Percentile Rank Questionnaire. This post explains what the SUPR-Q is, how to measure it, and how UX professionals can use it to improve digital experiences. SUPR-Q survey What is the SUPR-Q? The SUPR-Q is a concise questionnaire designed to measure users’ perce

User experience (UX) research aims to uncover how people interact with products and services, revealing what works well and what needs improvement. One powerful tool in this process is the Single Ease Question (SEQ). This simple yet effective question helps researchers capture users’ immediate impressions of a task’s difficulty. Understanding SEQ’s role can transform how teams interpret user feedback and make design decisions. SEQ What is SEQ and Why It Matters The Single Eas

User experience (UX) research aims to understand how people interact with products and services. Yet, even the most skilled researchers and designers can fall prey to cognitive biases that distort findings and lead to flawed design decisions. Recognizing these biases is essential to create user-centered designs that truly meet user needs. This post explores some common cognitive biases in UX research and offers practical ways to design around them. Cognitive Biases Confirmati

When users interact with digital products, their ability to process information shapes their experience. One key factor influencing this ability is cognitive load . Understanding cognitive load helps UX design interfaces that feel intuitive and reduce mental effort. This post explores what cognitive load means and why it matters in UX research. Understanding Cognitive Load What Is Cognitive Load? Cognitive load refers to the amount of mental effort required to process informa