User experience (UX) plays a crucial role in the success of any product or service. Measuring UX effectively helps teams understand how users perceive their offerings and identify areas for improvement. The UMUX-Lite (Usability Metric for User Experience - Lite) is a concise and reliable tool designed to benchmark user experience quickly and efficiently. This post explores the UMUX-Lite benchmarking template, explaining its purpose, structure, and practical applications. UMUX

By Philip Burgess | UX Research Leader Understanding how much mental effort a person uses during a task is crucial for designing better learning experiences, improving user interfaces, and enhancing workplace productivity. Traditionally, time on task has served as a simple way to estimate cognitive load. However, relying solely on how long someone spends on a task can be misleading. This post explores why measuring cognitive load requires more than just tracking time and off

Understanding how your UX research efforts impact product development and user satisfaction can be challenging without clear metrics. A well-designed UX Research KPI Dashboard Template helps teams track progress, identify issues, and communicate results effectively. This post explains how to build and use such a dashboard to measure the success of your UX research initiatives. Dashboard displaying UX research KPIs with charts and data Why You Need a UX Research KPI Dashboard

By Philip Burgess | UX Research Leader Understanding how users interact with a product is essential for creating meaningful experiences. UX research provides valuable insights, but measuring its impact requires clear, focused key performance indicators (KPIs). Choosing the right KPIs helps teams track progress, justify investments, and improve designs based on real user needs. This post explores the most important UX research KPIs, explaining why they matter and how to use th

By Philip Burgess | UX Research Leader Measuring the success of user experience (UX) research is essential for improving products and services. However, managing UX research key performance indicators (KPIs) can be challenging without the right tools. This post explores practical tools that help teams track, analyze, and report UX research KPIs effectively. Dashboard showing UX research KPIs and metrics Why Tracking UX Research KPIs Matters UX research KPIs provide clear evid

User experience (UX) research often faces skepticism when it comes to justifying its cost. Stakeholders want to see clear returns on investment (ROI) before committing resources. Yet, measuring the value of UX research can seem abstract because it deals with user behavior, satisfaction, and usability rather than direct sales figures. This post explains practical ways to quantify the ROI of UX research by connecting insights to business outcomes. Why Measuring ROI in UX Resear

By Philip Burgess | UX Research Leader User experience (UX) plays a crucial role in shaping how customers interact with products and services. Yet, many organizations struggle to connect UX efforts with their broader business goals. Without clear links between UX metrics and business key performance indicators (KPIs), it becomes difficult to justify investments in design improvements or to measure their real impact. This post explains how to align UX metrics with business KPI

By Philip Burgess | UX Research Leader User experience (UX) plays a crucial role in shaping how customers interact with digital products. Measuring UX through specific metrics reveals how well a product meets user needs and business goals. Some UX metrics directly impact revenue, retention, and conversion rates, making them essential for product teams and decision-makers. Understanding these metrics helps businesses improve their offerings, keep customers engaged, and increas

By Philip Burgess | UX Research Leader User experience (UX) research plays a crucial role in designing products that meet user needs and expectations. However, without clear metrics, it’s difficult to measure success or identify areas for improvement. Choosing the right UX metrics ensures your research plan delivers actionable insights that guide design decisions. This post highlights the essential UX metrics every research plan should include to provide a clear picture of us